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FAQ

What is your minimum order?

 

Our minimum order value is £100 subtotal (before VAT & delivery)

How do I place an order?

Within the UK:​​

Our new ordering system is set up to help smooth the wholesale order process. You can now go to our Place Order page & simply fill out the quantities required. 

Outside the UK:

We welcome overseas customers to order through our downloadable order form - please see link above.  If you would like to get a quote for shipping, please don't hesitate to give us a call on 01299 827 092.

Shipping

 

The following delivery charges will be added to each order at final checkout stage once you have entered the delivery address:

UK delivery         £7.50 for orders £249 and under.

                         Free for orders over £250

Overseas delivery    For delivery outside the UK, we ship at cost. Please give us a call on 01299 827 092 for a quote.

Payment

Once you place your order, you will receive confirmation immediately. We will then process the order and send you a copy of your invoice along with the tracking details you will need for DPD.

DPD orders can be tracked through the app or online with the tracking code you will receive.

Payment for your order can be made over the phone (01299 827092), by card, cheque or through Paypal

Bank transfer is preferred and the details will be listed on your invoice.

 

Returns & Refunds

 

We care about the products we sell and the service we give. It is really important to us that you are delighted with your order.

If for some reason you are not completely satisfied please return the product to us. Any refunds will be completed within 7 days. We will refund the purchase price plus your cost of sending it back to us up to a maximum of the amount you were charged for postage.  Please note the postage refund will not exceed the p&p charged.

Please include the returns card and indicate if you would like a refund or a replacement.

The goods should be returned to:

Returns:

Turtle Bags

Unit 3

Stourport Civic Centre

Stourport on Severn

Worcestershire

DY13 8UJ

If you have any questions about how to return goods, please give us a call, 01299 827092

Questions & Feedback

We'd love to hear any feedback you have on the ordering process, the product or the Turtle Bags cause. Please don't hesitate to contact us either via email or phone.

Phone: 01299 827092

Email: Turtlebagswholesale@yahoo.co.uk

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